Frequently Asked Questions (FAQ)

Common questions we receive that we have established answers for.

How do I contact you or submit a support request?
You can contact us or submit a support request through our contact page. Please be as detailed as you can in your request. You can also create an account wi...
Thu, 16 Mar, 2023 at 5:53 PM
What is your support response time?
We strive to provide a response to all support requests within 1-2 business days. In most cases, support requests may be responded to as soon as they are re...
Fri, 28 Aug, 2020 at 4:48 PM
Is there priority support available?
Yes. Established clients with a support contract receive priority support.
Fri, 28 Aug, 2020 at 4:49 PM
What is your pricing like?
Pricing is determined based on a variety of factors, and is also influenced by whether the client requests hourly work or retains our services for a longer ...
Fri, 28 Aug, 2020 at 4:52 PM